St Ives 2018 Resident Survey
Did you take part in our big Resident Survey last year? We had a terrific response, with the views of over 500 residents represented, across all eight St Ives Retirement Villages in Western Australia. We’re delighted to say, we were very pleased with the results! For those of you who are interested in statistics, here is a snapshot of our latest survey results.
When you were asked about the following aspects of St Ives Village life, these were the results…
- 97.2% happy!
- Your relationship with your neighbours – 98.8% happy!
- Your connection to the Village community – 98.7% happy!
- Your level of social activity – 98.3% happy!
- The support your Village provides – 97.6% happy!
It was also very encouraging to note the increase in the level of satisfaction of St Ives residents, up from 85.3% to 92.9% in just one year, from 2017 to 2018. It shows us that we are doing something right – but also that we still have work to do! Our goal is to ensure every one of our Retirement Village residents is happy!
In this survey we introduced our Happiness Score. We averaged out the positive response scores across six questions relating to our six Happiness Influencers: providing a brilliant experience on every interaction; providing respectful, empathetic and talented staff; continually improving our service; supporting residents into the future; providing a safe and secure environment; and protecting residents’ assets. Averaging out the scores across all six gave us a Happiness Score of 74.3 out of 100. Not bad – but we’re working hard to reach our goal of 80!
If you’d like to see the full results of the 2018 survey, they’re all here in the St Ives Happiness Report.
Keep an eye out for our 2019 Resident Survey – it’s a great way to have your say on how we’re doing. It also helps us refine our level of service to you, and ensures we continue to provide the very best lifestyle we can, so you can enjoy happy retirement living!