Assistant Village Services Manager
Kallaroo, Perth WA
Office Management (Administration & Office Support)
What we’re looking for:
We’re in search of a multitasking, problem-solving pro with excellent communication skills and administrative experience. A quick learner proficient in Microsoft Office, CRMs, SharePoint, and accounting software with a strong customer service focus and the ability to connect with a diverse range of people. As the first point of contact for our Residents, Visitors and Contractors, you will uphold St Ives purpose, vision and values at all times. You will be supported by experienced colleagues and offered career development through training and opportunities.
Collaborating closely with the Village Manager and Village Services Manager, you’ll:
- Step in for the Village Manager/Village Services Manager as needed.
- Offer vital administrative support to the Village Manager.
- Provide flexible staff cover for Village Reception and administration duties.
- Manage accounts receivable and accounts payable processes.
- Handle invoices, accruals, and reconciliations.
- Oversee petty cash, debit card receipts, and fund reconciliation.
- Maintain village security measures.
- Assist in emergency responses (fire, medical, etc.).
- Coordinate our Contractor Management System.
Village Manager – Retirement Living
Albany, Albany & Great Southern WA
In this position, you will oversee daily operations, ensure legislative obligations are met, and foster a warm and inclusive environment for our Residents. With a focus on Contracts & Compliance, Facilities and Financial Management, WHS, Risk & Strategy, and Customer Service, you will manage a diverse range of tasks and challenges.
Additionally, St Ives is excited to announce the development of Stage 3 of our Albany Village. This provides a unique opportunity to play a key role in the project management of this new property development.
Key responsibilities include:
- Cultivating strong collaborative relationships with residents and committees to foster a positive culture within the community, promptly addressing any issues or complaints.
- Managing all aspects of the Village’s operations and financials, ensuring compliance with regulatory requirements, annual budgets, village meetings, WHS, risk management, cost control processes, and reporting.
- Leading and managing a small team to deliver high-quality service and drive continuous improvement in village operations, collaborating with stakeholders across the business.
- Overseeing asset maintenance and improvement projects, including facility and contractor management.
- Tendering contracts, ensuring service quality, and supervising contracted works, including participation in larger projects.
- Contributing to strategic and business planning for the village.
- Staying updated on relevant legislation and resident contracts.